They have been in touch with me several times a day, updating me continuously about the progress of the work. Despite the holidays, the repair took only a couple of days and the communication with the customer service was excellent. ( Here, I must also point out that the Leica technicians have always been top notch.)Īs lately I have been hearing about some changes and improvements, I finally decided to take my chance and to send my camera for repair. All communication with them was becoming a real frustration. One person couldn’t even speak English correctly and suggested her mother language was French. They were not responding to emails or to phone calls and when they did, It was hard to find any knowledgeable person to speak to. But during the last 3/4 years, with the arrival of new Leica models and the bigger number of Leica users, it has been deteriorating seriously. I was not very satisfied with their way of operating for couple of years.Ībout 10 years ago, their customer service was the best I had ever experienced in the US. The main button ( turn on/off) of my CL was much too stiff and the screen was blinking from time to time, but I was hesitating to send it to Leica USA, New Jersey, for repair.
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